Egg Solar Panels Review (2026): What Happened, Warranties & Verdict
Egg sold solar panels, batteries and EV chargers to UK homes from 2022, backed by telecoms giant Liberty Global. But Egg no longer installs solar for households. It now works only with businesses. This review covers what Egg’s home solar offer was, what it cost, what the change means if you already have an Egg system, who to contact about faults, warranties and loans, and who to use instead.
Egg isn’t taking home solar orders. A local MCS installer is.
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Is Egg still installing solar panels?
Not for homes. Egg hasn’t published a closing date, but the timeline is clear enough from its own announcements and its customers’ reviews:
| Date | What happened |
|---|---|
| 2020 | Liberty Global Ventures buys The Phoenix Works, a Leeds-based installer of solar, batteries and EV chargers |
| February 2022 | The business relaunches as Egg, with a £30-a-month EV charger subscription plus solar panels and battery storage |
| March 2023 | B&Q picks Egg to fit roof-mounted solar for its customers, from £7,740 for eight panels |
| January 2025 | Sister company egg Power buys its first solar farm, a 50MW site near Bristol. The group’s focus is moving to large projects |
| Spring 2025 | Home customers start reporting unanswered calls and orders waiting months for an install date |
| Autumn 2025 | Customers report being told Egg has withdrawn from home solar. Egg tells one reviewer it has “transitioned away from residential installations to focus on commercial renewable projects” |
| 2026 | Egg’s residential page confirms it is no longer a consumer business and points existing customers to equipment manufacturers |
Two things are worth being clear about. First, Egg says it has not gone bust. The company behind the home business, Phoenix Renewables Ltd, is still there, still lists support contacts for home customers and still administers loans. Second, that’s quite different from a full aftercare service. Egg now asks you to go to the manufacturer first, and only come back to Egg if the manufacturer can’t help.
Our scores
Our rating
Egg home solar
★★☆☆☆ Decent kit and installs, but closed to homes and thin on aftercare
The bottom line: Egg fitted mainstream kit that should keep working for decades, but it has left the home market. Owners need a new installer for support, and buyers need a different company.
Get my local MCS quote →What was Egg solar?
Egg was the consumer brand of Phoenix Renewables Ltd, trading online as Cracking Energy. It grew out of The Phoenix Works, a Leeds installer with more than ten years in clean energy, which Liberty Global Ventures bought in 2020. Liberty Global is the telecoms group that co-owns Virgin Media O2, so Egg had far deeper pockets behind it than most installers.
It launched in February 2022 with a headline product that was new to the UK, a home EV charger on a £30-a-month subscription with no upfront cost (see our Egg EV charger review). Solar panels and batteries sat alongside it. Unlike the charger, Egg’s home solar wasn’t a subscription. You bought the system outright or spread the cost with a loan arranged by Egg.
Today the Egg name is used for business energy services and, through egg Power, for large solar farms. None of that is open to households.
What Egg solar panels cost
Egg never published a full price list, and quotes were tailored to each home. These are the figures that were made public while it was trading:
| Egg price point | Figure | Source and date |
|---|---|---|
| Eight-panel system through B&Q | From £7,740 | B&Q launch, March 2023 |
| Entry-level solar system | From £4,999 | Third-party review, 2025 |
| Solar with battery (5–13.5kWh) | About £7,500–£16,500 | Third-party estimate, 2025 |
| Finance | 0% APR offer to end of 2024, then 10.9% APR over 5–15 years | Third-party review, 2025 |
For comparison, a typical 4kW system from a local MCS installer costs £5,500–£7,500 in 2026, or £9,000–£11,500 with a 5kWh battery, with 0% VAT until 31 March 2027. Egg’s later prices were broadly in the same range. The 2023 B&Q figure looks high now, but panel prices have fallen a long way since then. See solar panel cost UK for current prices by system size.
The kit Egg fitted
This matters more than anything else on this page if you’re an Egg customer, because it tells you who backs your system now. Egg used well-known brands rather than own-label equipment:
| Part | Brands Egg used | Our review |
|---|---|---|
| Solar panels | Trina all-black panels on later installs | Trina review |
| Inverters | Solis, SolaX, Fox ESS | Solis review |
| Batteries | SolaX, Fox ESS, Tesla Powerwall (3–13.5kWh) | SolaX, Fox ESS |
| EV chargers | Indra, EO Charging, Autel, Easee | Egg charger review |
The inverter, battery and charger brands come from Egg’s own notice to customers. The panel brand comes from a third-party review, so check your handover pack or the label on the back of a panel to be sure. All of these manufacturers are still trading in the UK and still support their products.
Got an Egg system that isn’t working properly?
A vetted local installer can test the panels, inverter and battery, raise a warranty claim with the manufacturer and price any repair. It’s free to ask, with no obligation.
Check My Egg System →Installation and wait times
While Egg was trading normally, the fitting itself was quick. Third-party reviews put a typical install at one to two days on the roof, and up to four days for a larger system with a battery. That’s in line with any other installer (how long installation takes).
The wait to get to that point was the problem. By spring 2025, reviewers were describing orders placed four months earlier with no install date, and calls and emails going unanswered. In hindsight, that was the home business being run down. There is no wait time today because Egg isn’t taking home orders.
Already have an Egg system? What to do now
Your system doesn’t stop working because the installer has left the market. Work through these steps in order.
- Find your paperwork. You want the MCS certificate, the invoice or contract, the handover pack with the model and serial numbers, any insurance-backed guarantee certificate, and your loan agreement if you have one. If you can’t find the MCS certificate, ask MCS for a copy.
- Get the monitoring app in your own name. Solis, SolaX, Fox ESS and Tesla each have their own app. If your system was set up under Egg’s installer account, ask the manufacturer to move it to yours.
- For a fault, go to the manufacturer first. This is what Egg now asks you to do. Note the error code and serial number before you call. Our guides to inverter faults and solar panels not working will help you narrow it down.
- If the manufacturer can’t fix it, email Egg. The address on Egg’s notice is support@crackingenergy.com for equipment problems and finance@crackingenergy.com for billing. Put everything in writing and keep copies.
- Bring in a local MCS installer. Many manufacturers will only process a warranty claim through an installer, and you’ll want someone local for servicing anyway (servicing, repairs).
Is your Egg warranty still valid?
You have three separate layers of cover, and each is in a different position.
| Cover | Who backs it | Where it stands now |
|---|---|---|
| Product warranties (panels, inverter, battery) | The manufacturer | Unaffected. Egg advertised 10 to 15 years on products and 25 years on panel output, depending on the kit and the date |
| Workmanship (roof fixings, cabling, isolators, leaks) | Phoenix Renewables Ltd | Still Egg’s responsibility. The company exists and says it handles issues manufacturers can’t resolve |
| Insurance-backed guarantee | An insurer, if one was issued | Normally pays out only if the installer stops trading altogether. Keep the certificate |
Workmanship is the layer to watch, because most real-world problems are fitting problems rather than faulty panels. If Egg doesn’t respond:
- Make a formal written complaint to Egg with photos, dates and a deadline, such as 14 days. Under the Consumer Rights Act, work must be carried out with reasonable care and skill, and that duty doesn’t end because a company changes direction.
- Check which consumer code Egg was signed up to on your contract. It was listed as a RECC member. The code body can often help with a complaint about work done while the installer was a member.
- Report it to MCS if the installation doesn’t meet the standard on your certificate.
- Use your payment protection. If you paid any part by credit card, or with a loan arranged by Egg, the lender may share responsibility. See the finance section below.
One customer reported in October 2025 that Egg agreed to pay for a contractor of their choice to put a problem right, so it’s worth pursuing. More on what each warranty covers: solar panel warranties explained.
Egg solar loans and finance
If you financed your system, keep paying. The loan is an agreement between you and the lender, and it carries on whatever Egg does. Missing payments would damage your credit record. Egg’s notice says it still administers existing agreements, and that loans with Thisbank should be raised with Thisbank directly.
Finance also gives you extra protection. Under Section 75 of the Consumer Credit Act, when something costing between £100 and £30,000 is paid for by credit card, or by a loan arranged through the seller for that purchase, the lender can be jointly liable if the seller breaks the contract. So if your system is faulty and Egg won’t put it right, you can complain to the lender, and then to the free Financial Ombudsman Service if the lender refuses. Whether a claim succeeds depends on your agreement, so check the wording. Thinking of financing a new system? See solar panel finance.
Egg solar reviews: what customers say
Egg has a Trustpilot score of 3.6 out of 5 from 958 reviews under its Cracking Energy listing. That average hides two very different periods:
- The early years. About two-thirds of all reviews are five-star. They praise friendly, punctual installers, a smooth quote process and finance that made solar affordable. During 2025, third-party sites were still quoting scores of 4.0 to 4.4.
- Since 2025. There have been only 14 reviews in the past year, and almost all are one-star. The recurring complaints are phones that aren’t answered, emails ignored for weeks, a charger app that stopped working and faults left unresolved. Egg has replied to about 15% of its negative reviews.
Most of the recent complaints are about EV chargers on subscription, but solar customers appear too, including one whose batteries failed six months after a March 2025 install and who couldn’t get a reply. The pattern is the usual one when an installer winds down a division. The installations were mostly fine, and the aftercare is where it falls short.
Who to use instead of Egg
Egg appealed to people who wanted a big, well-funded name and monthly payments. Both are still available elsewhere. Its exit is also a reminder that a big backer is no guarantee of long-term support, so weigh up the workmanship guarantee and who physically does the work.
| If you liked Egg for… | Look at | Why |
|---|---|---|
| A household name | Octopus, E.ON, British Gas, EDF | Energy suppliers with their own export tariffs |
| Paying monthly | So Energy, ScottishPower | Have offered finance or payment plans alongside the install |
| Ordering online | BOXT, Hive | An online quote and a simple order process |
| The best price and longest guarantee | A local MCS installer | Often £1,000–£2,500 cheaper on the same kit, with a ten-year insurance-backed workmanship guarantee |
Whoever you choose, check they’re MCS-certified, ask who actually fits the system, and get the panel, inverter and battery models in writing. Our guide to choosing a solar installer has the full checklist, and solar panel scams covers the warning signs.
Were you waiting on an Egg quote?
A vetted local installer will survey your roof, name every part in writing and give you a fixed price, usually within a few days.
Get My Local MCS Quote →Pros & cons
Pros
- Fitted mainstream kit from Trina, Solis, SolaX, Fox ESS and Tesla
- Manufacturer warranties are unaffected
- The company still exists and remains responsible for its workmanship
- MCS certificate and export payments carry on as normal
Cons
- No longer installs solar for homes
- Existing customers are sent to manufacturers first
- Recent reviews are almost all one-star, for poor contact
- No published workmanship guarantee to fall back on
Verdict: Egg solar in 2026
2.3 / 5. Egg fitted good, mainstream solar kit and most early customers were happy, but it has stopped serving homes and its aftercare has thinned out. If you have an Egg system, there’s no need to panic. The equipment is backed by manufacturers who are still trading, your MCS certificate and export payments are untouched, and Egg remains responsible for its workmanship. Get your paperwork together, move the monitoring app into your own name and line up a local MCS installer for servicing. If you were hoping to buy from Egg, you’ll need another company. Compare a national supplier such as Octopus or E.ON with a local MCS installer, and put the workmanship guarantee at the top of your list.
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Egg solar: frequently asked questions
Is Egg still installing solar panels?
Not for homes. Egg’s website says that Cracking Energy (Phoenix Renewables Ltd) is no longer operating as a direct to consumer or residential business. Customers began reporting the change in autumn 2025. Egg now works with businesses and, through egg Power, on large solar farms.
Has Egg solar gone bust?
Egg says it hasn’t. It told one customer in November 2025 that it had transitioned away from residential installations to focus on commercial renewable projects. The company behind the home business, Phoenix Renewables Ltd, still lists support contacts for home customers and administers existing loans, and it is part of the Liberty Global group.
Who do I contact if my Egg solar system has a fault?
Egg asks existing customers to contact the equipment manufacturer first, which for solar means Solis, SolaX, Fox ESS or Tesla for inverters and batteries. If the manufacturer can’t resolve it, email support@crackingenergy.com. A local MCS installer can also diagnose the fault and raise a warranty claim for you.
Is my Egg solar warranty still valid?
Product warranties on your panels, inverter and battery come from the manufacturers and are unaffected. Workmanship remains the responsibility of Phoenix Renewables Ltd, which still exists. An insurance-backed guarantee, if you were given one, normally pays out only if the installer stops trading altogether, so keep the certificate safe.
Do I still have to pay my Egg solar loan?
Yes. The loan is an agreement with the lender and carries on regardless of what Egg does, so keep up your payments. If the system is faulty and Egg won’t fix it, a loan arranged through Egg or a credit card payment may give you a Section 75 claim against the lender, and you can go to the Financial Ombudsman Service if the lender refuses.
Who should I use instead of Egg for solar panels?
For a household name, look at Octopus, E.ON, British Gas or EDF. For monthly payments, So Energy and ScottishPower have offered finance or payment plans. For the lowest price and the longest workmanship guarantee, a local MCS-certified installer is usually the best option, often £1,000 to £2,500 cheaper on the same kit.
Egg’s residential status, support contacts and supported equipment brands are from the notice on its Cracking Energy website, checked in October 2026. Launch details are from Liberty Global’s February 2022 announcement, B&Q prices and warranties from Solar Power Portal (March 2023), and later prices, finance rates and panel brand from third-party reviews published in 2025. Trustpilot figures and customer reports were checked in October 2026 and reflect individual experiences. Egg has not published a date for its withdrawal from home solar. The warranty and finance sections are general information, not legal advice, and your rights depend on your own contract. Comparison prices are typical 2026 UK estimates with 0% VAT, which applies until 31 March 2027.